Nasser Sports Center

Aril 2014 - Todate

Founded in 1984 with a capital of KD 100,000 and only one sports store, Nasser Sports Centre today boasts more than 50 Stores in Kuwait, and a turnover of KD 10 millions.

By name 'Nasser Sports Centre" it looks like a sports company but any one will cherish a lifestyle shopping experience of a mini supermarket, with casual, formal, fashion, sports footwear, apparels, accessories and sporting goods. The company's success and growth strategy can be traced back right from its early days, when within a year of its establishment, it opened a second branch in 1985. And from then on, with the support of its parent company, Ahmed Mohammad Al-Rashed, the company proceeded with its ambitious plans and opened retail stores in open market as well as in co operative societies, Co operative societies which has now become a part of Kuwaitis culture

I.T. System Admin Senior Supervisor

• Delivering solutions to automate routine functions
• Resolving system problems logged through Help Desk application
• Perform all infrastructure installation, maintenance and hardware recommendation.
• Analyzing hardware failures (to include the operating system) and working with Hosting Service Providers (HSP) / vendor to resolve fault
• Monitoring and tuning Microsoft services
• Performs related duties as assigned.
• Writes design specifications and functional specification by working with suppliers
• Makes complex modifications to existing infrastructure and Microsoft services in accordance to written specifications and industry standards
• Maintaining open communication with helpdesk team, clients, network administrator, and external vendors whenever assigned
• Provides recommendations on how to integrate hardware and software solutions
• Working with maintenance and support team to provide ongoing maintenance of systems
• Installing and maintaining third party product
• Working with Applications Administrator and Network Administrator to ensure maximum performance of production systems
• Configuring Windows servers, including installing, maintaining and upgrading operating systems and layered products
• Facilitates or participates in regular project status meetings
• Defines and designs new systems
• Integrates new technology and makes recommendations on how it can be used.
• Keeps up to date on industry trends and technology advances
• Creates and manages system documentation for those systems developed or modified
• Maintain up to date network knowledge as secondary competency.

Bader Sultan & Brothers Company W.L.L.

Jul 2010 - Mar 2014

Bader Sultan & Bros. Co. W.L.L. (BSBC), part of Sultan Ben Essa Sons holding company, approaches its golden jubilee supremely confident of its role as one of the leading medical services and supplies companies headquartered in the State of Kuwait.

I.T. Coordinator

• Support IT manager, System Support IT manager, System & Network Administration
• SAGE CRM Support and in-house trainings.
• SAGE ACCPAC ERP daily routine tasks performance like daily report generations, day endings and Inventory related entries.
• Responsible for Daily Server’s Backup as due to no tape library or autoloader facility.
• Keeping track of antivirus and anti spam servers.
• Keeping Track of Hardware, Software and Network Infrastructure.
• IT Inventory taking and updating.
• End user support for Microsoft platform and Lotus Dominos Mailing
• Designing and updating IT documents.
• Follow-up with vendors and suppliers.
• Installation, Maintenance and Troubleshooting of Servers, Network Devices and End User machine.
• Special Tasks assignment from GM related to business marking like scanning of papers, collecting of BSBC products videos and editing / uploading to youtube for BSBC sites.
• Special Assignments from IT manager like preparation of Presentations, given to higher management by him.
• Support to end users in Microsoft Office including Word, Excel and PowerPoint for formatting and other routine jobs.
• Trouble shooting of end user devices like colour LaserJet Printers, Scanners, Computers, Laptops and wireless devices.

La Baguette General Trad. & Cont. W.L.L.

Apr 2007 - Jun 2010

La Baguette is in the food business, “Since 1983 La Baguette has been successfully serving customers all over Kuwait. Our products include cakes, pastries, coffee sweets, chocolates, savories, breads, sandwiches, donuts and pies”.

Having work permit under the name of the above mention Company which is the sister concern of Atyab Gulf (Dominos Pizza Kuwait.) and La Nouvelle. Having almost 50 remote locations all over Kuwait. I.T. department was the group department serving all the companies.

Assistant Manager IT

• Supporting IT manager in daily routine IT jobs.
• Keeping track of Hardware, Software and network infrastructure.
• Installation, Maintenance and Troubleshooting of Servers, Network Devices and End User machines.
• Taking Care of Daily Backups, Creating and managing active directory users and e-mail boxes.
• Handling and managing Database Servers and performing Critical Business Jobs like preparation of ERP Application Bases for the Organization’s ERP system.
• Managing and applying network securities and auditing the systems and infrastructure on regular basis.
• Developing the drawings for Network and IT Infrastructure.
• Designing and updating IT documents and training Materials.
• Follow-up with vendors and suppliers.
• Web administration, management and update.
• Providing support to head office, factories, branches and call center staff and giving training for use of computers and the business applications.
• Remote and telephonic support.
• Trouble shooting office IT equipment like printers, scanners, faxes, internal PBX and telephony system.
• Maintenance and upgrade of computers, laptops, POS machines, KEOS Machines.

I.T. Support Person

• Installation, Maintenance and up gradation of Computers, Point of Sales Machines, Servers, Switches.
• Support to the end users as well as performing preventive maintenance.
• Documentation of the daily tasks as well as ongoing projects.
• Arranging all IT equipment required for the new stores of La Baguette and Dominos; Installation of machines, network cables and equipment, printers and scanners; Configurations of BackOffice Applications.

Human Resource Development Network

Jul 2006 - Jan 2007

A NGO with the vision, “A dynamic Development Sector having state of the art HR policies, systems and practices”. Providing trainings and opportunities for the people from the development sector and helping in any disastrous conditions.

Program Officer I.T.

• Web Master – managed, updated and restructured the Websites using MySQL, PHP, Java Scripting and DHTML technologies. Keeping the e-mail lists and updating the latest news and events and administering the site hosted on external server.
• Network Administrator – Planning and Implementing Network solutions; like planning and implementation of active directory, proxy servers, email solutions and backup strategies.
• IT Support Personal – Support to staff for daily routine issues. Troubleshooting of network and IT equipment.
• Software Developer – Designing and Development of database applications for organizations on-going projects using MS Access.